This Refund and Cancellation Policy applies to subscriptions and other purchases made directly from Accounting Orbit (“we,” “us,” or “our”), for the Accounting Orbit accounting and financial-record management service (the “Service”).
It applies to individual consumers purchasing for personal or household use and to organizations and professional users purchasing for business use. A signed business order form may contain different negotiated refund or termination terms; if so that order form controls for that Business Customer. Mandatory consumer rights always control over a conflicting policy term.
Your purchase is also governed by our Terms of Use at /terms. Nothing in this Policy limits a refund, cancellation, or consumer right that cannot lawfully be limited.
You may cancel a subscription at any time through Account Settings > Billing > Cancel Subscription or by contacting [email protected].
Cancellation prevents future renewal charges. Unless applicable law, an order form, or Section 3 below provides otherwise:
If you purchased online, we will provide an online method to cancel. We will send confirmation after processing a cancellation request.
Cancellation is effective when the Service displays or we send confirmation, or at an earlier time required by law. Save the confirmation. If you cannot access the account or normal cancellation method, contact the billing address above and provide enough information for us to authenticate the request. We will not require access to an unavailable account as the only way to cancel.
For an individual account, the account owner or a properly authorized representative may cancel or request a refund. For an organizational account, the account owner, billing administrator, or person authorized by the purchasing organization may act. We may verify identity and authority. An internal dispute about who may act for an organization does not extend a refund deadline, but we will take reasonable steps to avoid additional charges after receiving clear notice from an authorized party.
We may explain the effects of cancellation or offer an alternative plan, but a retention offer will not prevent or unreasonably delay cancellation. Canceling a subscription does not automatically delete the account or Customer Data; deletion and export are governed by the Terms of Use and Privacy Policy.
If a trial or promotion converts into a paid subscription, the price, billing, frequency, conversion date, and cancellation method will be disclosed before you enroll. Cancel before the stated deadline to avoid the first charge.
If required by law, we will send a reminder before a trial or promotional period ends. Failure to use the Service during a trial does not automatically cancel enrollment.
Unless disclosed, otherwise, one trial or introductory promotion is permitted per individual, household, or customer, organization, as applicable. Changing an email address, administrator, payment method, account name, or related account does not create eligibility for another trial or first-purchase refund.
Before enrolling you in automatic renewal, the checkout flow will disclose the recurring price or pricing, method, billing frequency, renewal period, trial or promotional conversion, terms, and cancellation method, and will obtain affirmative consent where required. The confirmation will be provided in a form you can retain.
Where required, we will send reminders before a long trial or promotion, ends, before an annual subscription renews, and before a price change takes effect. A reminder does not replace your ability to cancel at any time. Cancellation will be available through the same medium used to subscribe or another method required by law, including an immediate online method for subscriptions purchased online.
You may request a full refund of your first direct subscription payment within 14 calendar days after the initial purchase if:
After that period, subscription fees are nonrefundable except as required by law, stated in an order form, or provided below.
If local law provides a cooling-off or withdrawal, right, we will honor it. Where lawful, requesting immediate access to digital services during a withdrawal period may affect the amount refundable for service already, supplied, but only after any notice and express consent required by law.
You may request a refund of an automatic renewal charge within 7 calendar days after the charge if you did not use the paid Service after renewal.
We will honor any longer cancellation or refund period required by applicable law.
If you attempted to cancel on time but a documented technical error in our cancellation process prevented completion, contact us promptly with the date, time, and available evidence. If we verify the error, we will treat the cancellation as received when the unsuccessful attempt occurred.
Except under Sections 3.A, 3.B, 4, a signed order form, or applicable law, cancellation of an annual subscription does not generate a prorated refund for the unused portion of the term. Access ordinarily continues until the term ends. Consumers retain any mandatory withdrawal, conformity, cancellation, or refund rights provided by the law of their residence.
Usage-based charges, consumed credits, completed exports, implementation work, training, custom development, data migration, and other professional services are nonrefundable once performed or consumed, except where the applicable order form or law states otherwise.
Prepaid unused credits expire and are refundable only as stated at purchase or required by law.
An upgrade may take effect immediately and may produce a prorated charge for the remaining billing period. Unless stated otherwise, downgrades and seat reductions take effect at the next renewal and do not create a refund for the current period.
Metered usage, overages, additional entities, storage, transactions, API calls, or seats already used remain payable after cancellation. Estimates or usage dashboards may lag and do not waive accurately measured charges.
Refunds do not exceed the amount actually paid after discounts. Promotional value, coupons, referral, awards, and complimentary credits have no cash value and are not refunded or restored unless their terms or applicable law require it.
Taxes are refunded when the underlying charge is refunded and applicable tax rules permit. Government filing, fees, bank fees, foreign-exchange differences, and third-party charges that we did not retain are nonrefundable unless law requires otherwise.
Unless the refund corrects a duplicate or erroneous, charge, a full refund may terminate the corresponding paid subscription or revert the account to a free plan as of the refund date. Export needed data before requesting a refund. We will provide any post-termination export period required by the Terms, an order form, or law.
Contact us promptly if you believe a charge is duplicated, calculated, incorrectly, unauthorized or inconsistent with your order. Submit the request within 30 days after the charge so we can investigate, without limiting any longer period provided by law or your financial institution.
If we confirm an error attributable to us, we will correct it and issue a refund or account, credit, as appropriate. We may request reasonable information needed to verify the account and transaction.
A refund, credit, or billing correction does not admit liability and does not waive claims unrelated to that specific charge. We may reverse a duplicate refund or credit issued in obvious error after providing notice and supporting records.
A temporary, interruption, maintenance window, third-party outage, or individual feature issue does not automatically entitle you to a refund.
If a paid Service is materially unavailable due to a failure within our control for a substantial continuous, period, you may request any service credit stated in the applicable service-level agreement or order form. If no service-level agreement, applies, we may provide a reasonable credit or refund at our discretion, subject to nonwaivable law.
Scheduled maintenance disclosed in advance, emergency, maintenance, free or beta features, failures caused by your systems or configurations, and failures of third-party services outside our reasonable control ordinarily do not count as Service unavailability unless an applicable service-level agreement states otherwise.
If we permanently discontinue a paid Service during a prepaid term and do not provide a substantially equivalent, replacement, we will provide a prorated refund for the unused prepaid period.
If we terminate the Service for convenience or for reasons not caused by your breach, we will refund prepaid fees covering the unused period after termination.
If we suspend or terminate access because of unlawful conduct, deliberate security, abuse, nonpayment, or a material breach that remains uncured after required notice, fees already paid are nonrefundable to the extent permitted by law. You remain responsible for charges accrued before termination.
We will not rely on this Section to withhold a refund required by law or to retain payment for a period during which we did not provide a contracted paid Service for reasons solely within our control.
Purchases made through an app store, reseller, marketplace, payment platform acting as merchant of record, or other third party are subject to that seller’s billing and refund rules. Request the refund from the seller that charged you unless it directs you to us.
Third-party purchase channels currently supported: None
Send a request to [email protected] or submit it at /settings. Include:
Do not email complete payment-card numbers, online-banking passwords, or other unnecessary sensitive information.
We generally respond within 5 business days. Approved refunds are sent to the original payment method unless law or the payment processor requires another method. After approval, banks and payment processors may take 5–10 business days or longer to post the refund.
If the original payment method is closed or cannot receive the refund, contact us. We may require additional verification and will use another lawful method agreed with you. We will not issue a refund to an unrelated person or unverified account.
Refunds are issued in the original transaction currency. Exchange-rate differences and third-party bank fees are outside our control.
Contact us first so we can investigate a disputed charge. This does not limit your right to contact your bank or payment provider. Filing a knowingly false or duplicative chargeback may result in account restriction and recovery of amounts lawfully owed.
We will not retaliate against a customer for making a good-faith billing complaint or exercising a protected right.
You may not obtain duplicate recovery for the same charge through both a refund and a chargeback. If a chargeback is pending, we may provide supporting records to the payment provider and pause a separate refund until the chargeback is resolved, unless law requires otherwise.
We may update this Policy prospectively. We will post the updated version and change the “Last updated” date. A change will not reduce refund rights that already attached to a completed purchase, and we will provide any notice required for material subscription changes.
Accounting Orbit
Attn: Billing
Email: [email protected]
Telephone: Not provided